Gaming That Stays Fun — Always
At nobu98, responsible gaming is not a compliance checkbox — it is a core value that shapes every aspect of how we operate. From the moment you create your Account to every session you play, our platform is designed to keep you informed, in control, and protected. Whether you enjoy sports betting, slots, live casino games, or togel (Indonesia's traditional numbers lottery), the same commitment to player welfare applies across every vertical we offer.
We recognize that gambling carries inherent financial risk, and that a small number of players may develop problematic gambling patterns over time. nobu98 takes its duty of care seriously. We actively monitor for behavioral signals associated with at-risk gambling, we provide a comprehensive suite of self-regulation tools that you can activate instantly, and we maintain a trained support team available around the clock — including native Indonesian-speaking agents — to assist any Member who needs guidance.
The Indonesian-language term judi bola (sports wagering) and other forms of betting are intended by nobu98 exclusively as leisure activities for adults aged 21 or older. If at any point gambling stops being fun, the tools and support described on this page are here for you.
The 21+ Age Policy
nobu98 enforces a strict minimum age of 21 years across all products and services on the Platform. This is a non-negotiable requirement. During Account registration, every applicant must declare their date of birth. Any registration where the declared age falls below 21 is rejected automatically by our system before the Account is created.
All Members are required to complete Know Your Customer (KYC) identity verification before their first withdrawal is processed. During KYC, your government-issued identity document — whether a KTP (Indonesian National Identity Card), passport, or SIM (driving license) — is reviewed to confirm that your verified age meets or exceeds the 21-year threshold. Accounts where KYC verification reveals an age below 21 are immediately suspended, outstanding wagers are voided, and net deposits are returned to the originating payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja as applicable).
We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing any online gambling service. Tools such as Net Nanny and Qustodio operate at the operating system level and provide an effective additional layer of protection. If you believe a minor has accessed nobu98, report it immediately to [email protected] — subject line "Underage Access Report".
Understanding Problem Gambling
Problem gambling is recognized globally as a behavioral condition that can develop gradually and affect anyone, regardless of income, background, or experience level. It is characterized by a persistent inability to control gambling behavior despite negative consequences in one or more areas of life — financial, personal, professional, or psychological.
Key characteristics of problem gambling include: chasing losses by betting more than originally intended; using borrowed money or funds meant for household expenses to fund gambling; lying to family or friends about gambling activity; and feeling anxious, irritable, or restless when attempting to reduce or stop gambling. If any of these descriptions sound familiar, we strongly encourage you to use the self-assessment tool in the next section and reach out to our support team.
Warning Signs to Watch For
Quick Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, we strongly recommend using our self-exclusion or deposit limit tools, or speaking with a support agent today.
Have you ever spent more money gambling than you initially planned, in a single session?
Have you ever used money intended for household expenses, rent, or bills to fund gambling activity?
Have you tried to stop or reduce your gambling but found it difficult or impossible to do so?
Have family members, friends, or colleagues expressed concern about your gambling habits?
Do you feel restless, irritable, or anxious when you go for extended periods without gambling?
Have you gambled as a way to escape personal problems, stress, or negative emotions?
After losing, have you felt a strong compulsion to return and bet more to try to win your money back?
How to Set Up Your Protection Tools
Log In to Your nobu98 Account
Access your Account via the nobu98 Login page. All responsible gaming settings are managed from within your authenticated Account dashboard — no separate portal is required.
Navigate to "Responsible Gaming" in Account Settings
From your Account menu, select "Settings" followed by "Responsible Gaming". This section displays all currently active limits and tools, along with controls to modify or add new ones.
Select and Configure Your Preferred Tool
Choose from Deposit Limits, Wager Limits, Session Time Limits, Reality Checks, Cool-Off Periods, or Self-Exclusion. Each tool has its own configuration screen with clear explanations in English. Indonesian-speaking agents are available via live chat if you need assistance.
Confirm — Limits Take Effect Immediately
Restrictive limits (deposit reductions, session limits, self-exclusion) take effect immediately upon confirmation. Limit increases are subject to a mandatory 72-hour cooling-off period before becoming active — this is intentional and cannot be overridden.
Contact Support Anytime
If you are unable to access Account settings or require immediate assistance, contact our support team at [email protected] or via live chat. Our team will apply any restriction on your behalf within one hour of identity verification.
Your Self-Control Toolkit
Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month — in Indonesian Rupiah (IDR). Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 72-hour waiting period.
Wager Limits
Cap your total bet volume per day, week, or month across all product types — sports betting, slots, live casino, and togel games. Wager limits operate independently of deposit limits and give you granular control over how much you stake, regardless of your account balance.
Session Time Limits
Define the maximum number of minutes or hours you can spend on the Platform in a single session. When your session limit is reached, you are automatically logged out and must wait until the next session window before logging in again. Limits apply across all devices.
Reality Check Reminders
Set periodic on-screen reminders — every 15, 30, or 60 minutes — that display how long you have been playing and how much you have wagered in the current session. Reality checks are non-blocking: they inform without interrupting your session, giving you a moment to assess whether to continue.
Cool-Off Period
Take a short break from the Platform for a defined period — 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off period, you cannot log in, deposit, or place any bet. The cool-off is applied immediately upon request and cannot be cancelled before the chosen period expires.
Self-Exclusion
Permanently or indefinitely exclude yourself from the nobu98 Platform. You may choose a fixed self-exclusion period of 6 months, 1 year, 3 years, or 5 years — or a permanent exclusion with no end date. Self-exclusion takes effect within one hour of your identity being verified. We will not send you any marketing communications during your exclusion period. To re-register after a fixed-term exclusion expires, a mandatory 7-day reflection period applies and identity re-verification is required.
Loss Limits
Set a cap on the maximum net loss you are prepared to accept per day, per week, or per month. When your net loss reaches the threshold you set, your Account is automatically restricted from placing further bets until the period resets. Loss limits are separate from deposit limits and provide an additional financial safety net.
Talk to Someone Today
Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Idul Fitri, Ramadhan, and all Indonesian public holidays. Native Indonesian-speaking agents are on duty at all times (WIB, UTC+7).
Email: [email protected]
Use subject line "Responsible Gaming" for priority routing to our player welfare team. All communications are strictly confidential.
International Support Organizations
nobu98 encourages Members who feel their gambling is becoming a problem to seek support from independent counseling and crisis services. The following international and regional organizations provide confidential assistance: